Continuous Quality Improvement

Total Quality Management

AEC Activity

Integration of Mental Health Into Primary Care Project

Staff Wellness Initiative

Collaborative Documentation Project

Staff Satisfaction Survey

Client Satisfaction

Continuous Quality Improvement Statistics

90%

of our planned discharges over the past 5 years get better

10,000+
Families Served
350+
Multi-disciplinary Professionals
40+
Communities
35+
Services

Increase community wellness and access to high quality mental health services.

Help raise awareness about the importance of mental healthcare

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The quality of our clinical treatment programs and the efficiency of our daily operations are supported and improved by a built-in structure of continuous measurement and evaluation. In this process, various types of data are collected from multiple sources and applied to continuous quality improvement through an organized committee structure that involves staff in review and action on needed improvements.

The sources of informatino and process that are applied to quality improvement include:

  • Tracking of key indicators of quality as articulated in the QI Work Plan
  • Basic (QA), quality (clinical), and billing audits of client records
  • Utilization and peer review
  • Consultations and reviews
  • Comprehensive program reviews in preparation for Medi-Cal (re)certification
  • Client, family satisfaction surveys
  • Outcome tracking
  • Staff Satisfaction Surveys

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