Continuous Quality Improvement

Total Quality Management

CFGC defines quality improvement as a broad set of systemic principles, policies, procedures, and actions – all aimed at continually improving upon the way we provide client–centered mental health services. Total Quality Management (TQM) emphasizes a management approach to long-term success through client satisfaction, where all CFGC employees participate in improving our processes, services, and the organizational culture. We use strategy, data, and effective communications to integrate the quality principles into the culture and activities of our organization.

AEC Activity

Integration of Mental Health Into Primary Care Project

Staff Wellness Initiative

QI Principles

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Staff Satisfaction Survey

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Client Satisfaction

Continuous Quality Improvement Statistics

90%

of our planned discharges over the past 5 years get better

10,000+
Families Served
350+
Multi-disciplinary Professionals
40+
Communities
35+
Services

Increase community wellness and access to high quality mental health services.

Help raise awareness about the importance of mental healthcare

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